You may return most new, unopened items within 30 days of delivery ship date for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Bundles: If you order a bundle it can not be returned to exchanged. Once ordered it can only be replaced if you received damaged, defective, or incorrectly packaged items, then we are happy to provide a replacement copy, with proof of damage. Please notify us within 30 days of purchase through our contact form. Other then that no refund will be offered.
We are not responsible for shipments lost in transit, we will assist you in locating the product and connecting you with the shipping company.
Due to factors beyond our control JA Press is not able to guarantee that orders shipped internationally will arrive within a specific time frame. Long delivery times are a result of long delays in clearing packages through customs. Neither JA Press nor our carriers have any influence on this situation. As a result, shipping around the world is at the buyer's risk. As such, we cannot replace or refund these orders and we request your patience as your order may still be on it's way.
Pre-orders: Due to printing and supply needs once a product is ordered that is on pre-order no refund or return will be accepted. Shipping will take place up to 2 weeks before release date for timely delivery. Please allow up to 4 weeks after release date for delivery on pre-orders.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Downloads are not returnable or refundable and cannot be exchanged after purchase. If you need assistance with a purchase or download, please contact JA Press Support.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order, if applicable.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.